Support Services

We also provide

Support Services in Bangalore,

Hyderabad, Pune

Our professional comprehensive and non-comprehensive services cover all your Audiovisual integration and collaboration requirements. Our tailored solution for all your maintenance and upkeep requirement, covers all your needs. We also provide dedicated technical support engineer services for all your onsite requirements. Try our professional services packages with the following services now, to avail maximum advantage and cost efficiencies:-

Our Pan India Support Operations Centers deliver live help desk support. Genesis IT innovations support teams are always ready to help no matter where your teams are located. Genesis IT Innovations goes beyond traditional reactive service offerings. Pan India Support and Maintenance options, Managed Services and well-rounded approach to proactive technology monitoring, management, service ticket resolution, and support analytics.

Our Support team will provides you with a single point of contact, give you back time, energy, and resources to achieve your business goals. Genesis support services keep your on-site and remote staff connected throughout the lifecycle of your AV and Security solution technology, enabling efficient team collaboration. Managing the quality, reliability and security of your entire video estate can be daunting. Genesis IT Innovations can handle it all for you, or just take over the areas where you need extra help.

Service Agreements

Onsite Support

Remote Support

Field Support

Service Description Platinum Gold Silver Adhoc
Comprehensive Yes Yes No No
Response Time 4hrs 8hrs Next business day Two business days
24/7 support Yes Yes 8/5 support No
Stand by provision Two business days Three business days N/A N/A
Preventive Maintenance Once in Quater Once in 6 months N/A N/A
Free Software Upgrades Yes Yes N/A N/A
Engineer on site 4hrs 8hrs Next business day Two business days

Frequently Asked Questions

Yes, we can provide project support for audio visual integration pan India.

We believe that in order to provide you with a technically correct solution and one that best suits your budget and needs, we will need to spend a considerable amount of time on the design and simulation and there will be a cost attached to this activity and hence it will not be a free service. However, on certain Design services we offer a rebate on our design services if the system in purchased from us subsequently. Do get in touch with your specific needs to see how we can be of help.